In this post we are going to tell you, step by step, How To Contact Amazon Seller Customer Service, Support & Customer Care successfully.
Table of Contents
Whatever the problem is, Amazon can help you out quickly. Try contacting Amazon Seller Central and a helpful Customer Care team will give you a hand whether you need help finding a client's shipping address, can't modify or cancel a listing, or wish to suspend your Amazon account.
That's right: in a matter of minutes, the support team at Amazon Seller Central can give you a solution to any issues you may have. Today we explore how to do it in detail.
Amazon Seller Support: What Is It?
From the outside, it may look like Amazon's seller support team's main task is to assist sellers from the registration process through the moment they become approved sellers. But their task is not limited to this.
As you probably know, there are multiple ways in which a seller can work with Amazon. Some sellers sell their products directly, but prefer using Amazon warehouses to store, pack and get their items delivered to their clients. Others rather sell and ship their products by themselves, without Amazon's intervention.
Right through this process, sellers might experience a number of different issues, but Amazon Seller Support is there to help them no matter what. They even help sellers reconnect with their own customers in case there is an issue with them.
Amazon Seller Central: Is There A Direct Line?
Unfortunately, there is no direct line or phone number to contact Amazon customer support, particularly if you are a seller. There is only one way to contact them: you need to log in to your seller account and request contact. If you have questions about your Amazon (Amazon.com) seller account, contact Seller Support US.
However, you may be a seller from another country. Here is a comprehensive list of Amazon support teams across the world:
Amazon Seller Central USA contact
If you are a seller in the US (Amazon.com), contact Amazon Seller customer service here.
Amazon Seller Central UK contact
If you are a seller in the United Kingdom (Amazon.co.uk), fill out this contact form to talk with an expert.
Amazon Seller Central Spain contact
If you are a seller in Amazon.es, contact Amazon Seller customer service here.
Amazon Seller Central France contact
If you are selling on Amazon.fr, contact Amazon Seller customer service here.
Amazon Seller Central Poland contact
If you are a seller on Amazon.pl, contact Amazon Seller customer service here.
Amazon Seller Central Germany contact
If you are a seller in Germany, contact Amazon Seller customer service here.
Amazon Seller Central Italy contact
If you are a seller in the Italy (Amazon.it), contact Amazon Seller customer service here.
Amazon Seller Central Sweden contact
If you are a seller in the Sweden (Amazon.se), contact Amazon Seller customer service here.
Amazon Seller Central Netherlands contact
If you have questions about your seller account in the Netherlands (Amazon.nl), please contact Amazon customer service here.
Amazon Seller Central Singapur contact
If you are a seller in Singapur, contact Amazon Seller customer service here.
Amazon Seller Central Japan contact
If you are a seller in Japan (Amazon.co.jp), you can reach out to Seller Support Japan if you have any questions about your seller account.
Amazon Seller Central India contact
If you're selling in India (Amazon.in) and need help with your seller account, visit Seller Support India to get answers.
Amazon Seller Central Canada contact
If you’re selling in Canada (Amazon.ca) and have queries about your seller account, you can contact Seller Support Canada.
Amazon Seller Central Australia contact
If you're selling in Australia (Amazon.com.au) and have questions about your seller account, you can get assistance by contacting Seller Support Australia or logging in to your account to view all of the useful information.
Amazon Seller Central United Arabian Emirates contact
You can reach Amazon UAE’s customer support service if you have questions about your seller account and you are located in the United Arab Emirates (Amazon.ae).
Amazon Seller Central Saudi Arabia contact
If you're selling on Saudi Arabia (Amazon.sa) and need assistance with your seller account, you may reach out to customer care here.
Amazon Seller Central Turkey contact
If you are a seller in Amazon.com.tr, contact Amazon Seller customer service here.
Amazon Seller Central Egypt contact
If you are a seller in Egypt, contact Amazon Seller customer service here.
Amazon Seller Central Customer Service: How To Reach Them Successfully
- Log in to your Amazon Seller Account on this link.
- When you contact Amazon's Seller Central customer care, it is crucial that you pick up first what your problem is related to. You need to be specific. Usually, they will show you 2 options:
- Selling on Amazon: Choose this option if your issue is related to selling or listing on Amazon.com.
- Advertising & Stores: Choose this option if your issues are related to sponsored brands, stores, and sponsored products.
- After you select one of the above two options, you'll be sent to a more in-depth page with a search bar and a list of typical queries as hyperlinks.
- Look through the questions that are displayed on these hyperlinks. If your question is displayed, just click on the link and you'll get an answer. If your query isn't on the list, go to the seller support's search bar, type it down and hit the enter key instead.
- If your problem does not show up on the search results yet, click “Other account issues” in the dropdown menu on the left hand side.
- Once this is done, select the language you wish to use for further communication from the right hand side dropdown menu.
- At the bottom, you will see 3 ways to contact the customer support team: Email, Phone, and Chat. Pick up your preferred option.
- When picking up email, make sure to include the reason for contact and the problem you are having shortly. Click the send button. The email will be replied to within 24 hours or less once it is sent to the customer care team. You will receive the email you've just sent to the ID email address you have registered your seller account with.
- When choosing the phone tab, you may contact any of the Amazon workers directly. Choose a country from the dropdown menu and enter your phone number. If you believe your problem requires immediate attention, check the box that says “This issue is urgent and requires immediate attention.” Additionally, make a short rationale stating the problem and hit the button “Call me now“.
A member of the client care team will call you immediately, and you then may explain your problem in detail and receive expert assistance.
Please be aware that communicating multiple issues at the same time can be very confusing and your agent may not be able to provide you with an effective solution. By doing so, further delays may be caused and your issue might not be fixed timely since it will probably wander around different departments.
It is key to know that Amazon appears to have developed algorithms that carefully prioritize the kind of assistance you will receive. This is determined by 3 variables:
- The kind of problem you're having
- How long your problem or ticket has been pending
- How many replies your problem received since it was first opened
Talking to Amazon's Customer Support: What To Keep In Mind
Right before you contact the Amazon seller support team, make sure that you have the following things on hand, since they will probably be required while you describe your queries or problems:
- The customer care agent might ask you for your seller account details and billing information.
- When speaking with the agent, be sure to have your unresolved order open on the computer screen, particularly if you are calling about an order or a dispute with a client.
- Have a notepad or a piece of paper and a pen close in order to write down instructions as the agent gives you information. This data may be required to follow up on the matter later on in order to have it resolved.
Sending Emails to Amazon's Customer Support: What To Keep In Mind
It may take much less time and effort to describe each problem in writing than it would be to explain them over the phone. If you believe that writing down all of your concerns might help the agent address them all, then go for an email rather than a phone call. However keep these guidelines in mind when composing your email:
- Be as clear as possible stating all facts related to the issue.
- Avoid changing the subject because deviating from one subject to another will cause your email to hop across divisions.
- Be sharp and give as many details as you possibly can.
- Make sure that your sentences make sense and are correctly written.
- If there are a number of problems involved, put them on a list and explain them in detail one at a time.
- Make them aware of what consequences you think this issue might have, so that they can get a specific idea.
Amazon Seller Support is the best way to solve your issues if you are a seller on Amazon. Do not hesitate to get in touch with them if you need to: they're quick, thorough and efficient.
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About the author
Jordi Ordonez
I work as an independent eCommerce and Amazon consultant.
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