Helium 10 Refund Genie is a handy tool built to help Amazon sellers get refunds for lost or damaged inventory during Amazon’s fulfillment process.

And yep, it’s included in Helium 10’s all-in-one suite, which I know pretty well since I’m a Helium 10 Seller Solutions Hub Partner, I write for their blog and I’ve even been on their podcast. So yeah, I’ve tested this tool on real accounts, not just in some sandbox full of fake data.

What does it do exactly? Refund Genie scans your seller account data to spot missing or damaged inventory, then preps your refund case file so you’re not leaving any money behind.

Esto es lo que encontró en una de mis cuentas. Solo $ 26.50 esta vez, pero bueno ... ese es mi dinero:

Pro tip: Run Refund Genie at least once a month, and always after Q4. Amazon tends to screw up a lot during peak season, and guess who’s not going to say anything unless you dig? Exactly. Nobody.

Beneficios del uso de Refund Genie

1. Time saver: It automates refund tracking and claim generation. No need to go line by line through those Amazon reports that look like Excel threw up.
2. Better operations: It speeds up the refund process, which means more cash flowing back to you, faster.
3. Fewer mistakes: Missing reimbursements can cost you hundreds or even thousands a year. This tool catches them before they snowball.
4. Easy to use: You don’t need to be a spreadsheet ninja or API wizard. Just run it and you’re good.

Desventajas para Refund Genie

Nothing’s perfect, so here’s the not-so-great stuff:

1. You still have to file manually: It gives you the case file, but you need to send it to Amazon Seller Support yourself. Bit of a pain, but that’s how Amazon wants it.
2. Amazon-only: Works just for Amazon sellers. If you’re also on Walmart or eBay, this won’t help there.

Cómo usar Refund Genie

Watch this video to see how it works:

Revisar

I’ve tested Refund Genie with a bunch of clients and honestly, it’s a no-brainer. Sure, you could pull this info yourself, but let’s be honest, nobody has time to dig through Amazon’s 90-column spreadsheets. This tool finds missed refunds and turns them into a clean little file, ready to send. Boom, done.

Would it be cooler if it filed the cases too? Of course. But Amazon doesn’t allow full automation for this. Still, Refund Genie gets you 90% of the way and helps stop your money from disappearing into the black hole that is Amazon’s accounting.

Pros

• Súper fácil de usar
• Included in the Helium 10 suite (no extra cost)
• Prepares case files with all the details Amazon needs
• Can recover thousands every year

Contras

• You still have to submit the case manually
• Only works for Amazon (not Walmart or other platforms)

Nuestro puntaje

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Sobre el autor

Jordi Ordonez

Amazon y consultor de comercio electrónico  en  JordioBDotcom  |  Sitio web

Soy un consultor independiente de comercio electrónico y Amazon .

Clientes
que he trabajado con marcas como Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Niza Palomas, Castañer, Due-Home y muchos otros.

Profesor y profesor
He hablado y enseñado en eventos como Meet Magento, Prestashop Day, Semrush, Cambra de Comerç Barcelona, ​​ClinicSeo, EXIMBEERS, COMEMBRUNCH, COMERMERCETOUR.COM, ECOMMFEST, EOI, ESIC-ICEMD, FOXIZE, GENERALITATATATATATATATA CATALUNINA, INSDI, QUENTOS, AND VALLEY. También he entregado sesiones de capacitación en la compañía para las principales marcas como Orange y Adidas.

Escritor
que regularmente contribuyo artículos en el Helium 10 , Shopify , Semrush , La Vanguardia , Ecommerce News , Marketing4ECommerce y otros.

Partner
Helium 10 , Jungle Scout , Avask , Helium 10 Seller Solutions Hub Partner , SaaS4Marketing , H10-WP.com , FBasuite.com y un socio de confianza de Tracefuse .

Social
LinkedIn , Twitter , Wikipedia , YouTube , Quora , ISNI 0000000513224289 , sobre Jordi Ordonez