Gorgias

Gorgias is a communication platform that links companies with their clients and their needs, so that they’re satisfied right away.

Clients expect to be assisted with their particular needs. However, almost all clients have the same or similar needs; so investing technological and human resources in answering the same questions is an investment that some companies cannot make.

That is why Gorgias is very practical: because it allows the automation of notifications and alerts so that customers receive the feedback they seek.

Gorgias Features

When looking for softwares that enable customer service, it is common to find a number of alternatives –including Gorgias, which offers these features:

  • It integrates with all types of CMS
  • Automatic routing
  • Alerts and notifications
  • Real-time chats
  • Pre-designed, easy-to-customize templates
  • Individual tickets and client ordering
  • Conversation history
  • Multifunctional brand support
  • Redirection of resources based on data
  • Integration with social networks such as Facebook, Instagram and others

Gorgias Plans and Pricing

Gorgias offers a free plan and various plans and prices depending on your features.

Basic Plan

  • Price: $ 50 / month
  • 350 monthly tickets
  • Unlimited users
  • Macros and rules
  • Integration with Shopify and more than 30 tools
  • Live chat
  • $ 25 for every 100 extra tickets

Pro Plan

  • Price: $ 250 / month
  • 000 monthly tickets
  • Unlimited users
  • Macros and rules
  • Integration with Shopify, Magento and more than 30 tools
  • Live chat
  • Satisfaction survey
  • 23 $ for every 100 extra tickets

Advanced Plan

  • Price: 625 $ / month
  • 000 tickets per month
  • Unlimited users
  • Macros and rules
  • Integration with Shopify, Magento and more than 30 tools
  • Live chat
  • Satisfaction survey
  • Income metrics
  • Dedicated support specialist
  • $ 14 for every 100 extra tickets

Gorgias Personalized Plan

This plan includes the Advanced Plan features plus others required by the user. Its price will depend on the hired resources.

Gorgias Reviews

The features of a customer service software are always important, although not as much as its adaptability to the company using it, regardless of the service or product it offers. Gorgias achieves both parameters quickly and very well.

Since its appearance in 2015, it has been growing and understanding the market and its trends, making its features practical and efficient for users.

For example, it is not only limited to collecting and quantifying interactions, but it also guarantees its visualization and allows a proper response by the user.

Pros

  • Easy to customize
  • Multichannel support
  • Real-time interaction
  • Adaptability to companies of all types and sizes
  • Reports and metrics
  • 24-hour technical support

Cons

  • English-only platform
  • Available in few countries
  • Hard to scalate due to big pricing differences between the Basic Plan and the Advanced Plan

 

Our score

  • Number of features
  • Pricing
  • Learning curve
  • User friendly
4
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