Michael Schwartz works at AMZReimburse, a tool I reviewed some weeks ago able to scan and detect up to 20 types of FBA reimbursement on your seller account!
Taking a look at his tool, I’d be a fool if I didn’t ask this guy to guest post on my site about reimbursements and how to get your FBA money back. So, here we go 🙂
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Amazon is a massive company with massive warehouses, so it’s only natural to expect that things in those warehouses could get lost or damaged. They keep track of literally hundreds of thousands of FBA sellers, on top of the millions of orders that are placed each week that need to be managed.
There’s also the constant flow of new inventory coming in from sellers that needs to be sorted and sold. Given what life is like at the average warehouse, it’s inevitable that something is going to go wrong.
Amazon FBA sellers that have been in business for any amount of time know first-hand how things can – and do – go wrong. Here are just some of the most common scenarios that make it feel like Amazon has got one over on you:
- Amazon claim that they never got your inventory
- Your inventory is lost, damaged, or otherwise destroyed
- Amazon don’t handle a return/refund properly
These mistakes all cost you big time, and as a small seller compared to the monolith that is Amazon, you can feel like you’ve got no choice but to just suck it up and get on with your day. The good news is that this isn’t the case.
While Amazon does commonly make mistakes on behalf of their FBA sellers, the good news is that there is something you can do about it. There’s no need to live with the loss that comes with it. All you have to do is file for a reimbursement with Amazon.
Amazon FBA Sellers have the Right to Compensation
Have you noticed Amazon made some mistakes that have cost your business money? You aren’t totally out of luck. You’ve got the right to contact Amazon and request a reimbursement for the cost. After all, why should you take the hit when Amazon was the one responsible for the mistake?
It might sound like a lot of hassle to go through for one or two pieces of missing inventory or one or two sales, but if you sell large items and/or the mistakes are being made too frequently, you should certainly get the compensation that you deserve for the expensive mistakes. Even a small blunder can add up over time. It can cost your small business several hundreds of dollars, if not thousands.
The rules for Amazon FBA reimbursements are laid out in their terms of operation. Amazon say that they will reimburse you for a mistake – and they almost always do reimburse you – but given that their system is so massive, it’s important to understand that small transactions can become lost in the shuffle by accident. Amazon isn’t trying to prevent you from getting the compensation you deserve, even if it might feel like they are.
It can also feel like a hassle to look out for mistakes to get the compensation that you are owed. Even so, you need to ask yourself if you would rather get compensation or take the loss. If you don’t take measures to contact Amazon then you are going to be letting them take your hard-earned money. The reality is that the vast majority of FBA sellers are entitled to unpaid reimbursements. All they have to do is look for them.
How to File an Amazon FBA Reimbursement
- The first step in the process is to log into your Seller Central and find the Reports section. From there, open Fulfilment. You can find Inventory Adjustments to the right of this screen.
- Click the time range and choose “destroyed/damaged/lost” to compile a report on lost, damaged, or destroyed goods.
- Copy and paste the report to a spreadsheet so that you can better analyse and understand it.
- Sort the data by “FNSKU” – which should be the third row – in the spreadsheet.
- Delete the lines that mention being “Damaged at Amazon” and “Transfer to Holding”. These are problems that Amazon automatically reimburse you for. If only they could do that for everything!
- Reconcile the items when you are done and save everything as a .CSV document.
- Open a case with Amazon Seller Support asking them for a refund of items that have been damaged, destroyed, or lost through Help > Contact Us.
- Open cases under “FBA Issues” > “Other Issues”
- Message Amazon and ask them to look into the matter for you. Don’t forget to attach the .CSV file!
The Amazon support team typically respond to your inquiry within 12 hours and begin the reimbursement process. As you can see, it’s not that difficult to get a reimbursement from Amazon.
Now you understand how to look for items that you can be reimbursed for, take a look at your Seller account and start claiming back the money that Amazon owes you.
Are you interested in having reimbursements taken care of for you?
Then try amzreimburse!
amzreimburse helps FBA Sellers get back reimbursements from Amazon for missing / damaged inventory, incorrectly handled returns, overcharged FBA fees, or FBA shipments not received.
About the author
I work as an independent eCommerce and Amazon consultant.
I work for: Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.
I teach and have been a speaker at: Meet Magento, Prestashop, Prestashop Day, SEMRush, Cambra de Comerç Barcelona, ClinicSEO, Ecommbeers, Ecommbrunch, Ecommercetour.com, Ecommfest, EOI, ESIC-ICEMD, Foxize, Generalitat de Catalunya, Inesdi, Quondos and The Valley.
In addition, I have done in-company trainings for brands such as Orange and Adidas.
Finally, I collaborate writing articles for Shopify, SEMRush, Prestashop´s official blog, Brainsins, La Vanguardia, eCommerce-news.es, Marketing4ecommerce and other blogs and media.