ProProfsHelp Desk

ProProfsHelp Desk is a cloud-based software which provides an invaluable service to e-Commerce merchants. It gives the online entrepreneur a virtual customer service department. That is a major advantage.

What online entrepreneur today has enough time to devote to top-class customer service? Yet, it’s more important today than it ever was. Especially in these social media-powered times.

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If you don’t look after your customers, they won’t come back again. Even worse, they may tell the world about their bad experience.

So you need to get a customer service specialist team on the job. Never look back again. Never lose a customer again either.


Let’s take a closer look at this e-commerce tool. The first thing you’ll notice about this tool, as a user, is the fact that it needs no set-up or installation to get going. Setting up this system is hassle-free.

How to Manage Your Customer Support Tickets

No wonder why is trusted by more than 1M customers worldwide. Sony, Dell, Cisco or DHL are among their customers.

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Let’s explore the 14 features ProProfs is offering to understand this cloud-based software better.

Can it improve customer experience and help your business? Here’s a list of the features offered by this tool. It streamlines your customer service programme and delights your clients:

For your employees

  • ProProfs Quiz Maker: create quizzes online
  • ProProfs Training maker: train your employees anytime and anywhere
  • ProProfs Knowledge base: a complete tool to create a help center of resources for your workmates
  • ProProfs Collaboration tools: build a community using a forum or a Q&A
  • ProProfs Project management: track your project progress, tasks and time using this tool

proprofs helpdesk tickets

For your customers

  • ProProfsHelp Desk: a complete software for ticketing and chatting with your customers
  • ProProfs Survey maker: want to know what your customers think about your company or service? This is the way
  • ProProfs Live chat: a real-time support for your customers you can easily integrate on your site
  • ProProfs Qualaroo: the best Voice of Customer software is also integrated on ProProfs. Know what your users think and improve your business

For everyone

  • ProProfs Quiz database: ProProfs offers millions of quizzes online so you can train anytime anywhere
  • ProProfs Courses: 5,000+ Expert & Professional Courses with more than 50M learners are waiting for you
  • ProProfs Discuss Q&A online: the discuss online database has millions of questions and answers
  • ProProfs Online brain games & puzzles: find tons of brain games online
  • ProProfs Create online flash cards: more than 1M have been created yet, create yours today

As you can see, it’s quite an impressive list. Honestly, I haven’t seen a tool with so many features on the market.

proprofs helpdesk Surveys


There are 9 different plans depending on the tools you want to use:

ProProfs Training tools: starting at $1/month

There are 3 different plans and all of them include:

  • Track Learners
  • Social Learning
  • Security
  • Stats & Analytics
  • Active Trainees
  • Mobile Learning

ProProfs Quizzes: starting at $0.25/month

There are 3 different plans and all of them include:

  • Survey Maker
  • Reports
  • Quiz Stats & Analytics
  • Templates
  • Poll Maker
  • MultiLingual Quizzes
  • Advanced Features
  • No Advertisements
  • Private Quizzes
  • Custom Scoring and Results
  • Email Notifications
  • Branding & Certificate

ProProfs Knowledge base: starting at $6/month

There are 3 different plans and all of them include:

  • Mobile & Tablet
  • Security
  • Integrations
  • Import Content

ProProfs Survey: starting at $7/month

There are 4 different plans and all of them include:

  • Poll Maker
  • Templates
  • Reports
  • Multilingual Surveys
  • Advanced Features
  • No Advertisements
  • Custom Scoring & Results
  • Branding & Certificate
  • Email Notifications

proprofs helpdesk native LMS

ProProfs Live chat: starting at $15/month

There are 3 different plans and all of them include:

  • Canned Responses
  • Chat Transcripts
  • Real-Time Chat
  • Real-Time Visitor Monitoring
  • Chat Window Customization
  • Multiple Chat Sessions
  • Operator/Visitor Typing Status
  • Chat Window Templates
  • Custom Chat Image

ProProfs Project: starting at $19/month

There are 4 different plans and all of them include:

  • Unlimited Users
  • Unlimited Storage
  • Financial Add-ons
  • Client Management
  • Time Tracking
  • Daily Reminders
  • API Access
  • Calendaring
  • 3rd Party App Integrations
  • 256-bit SSL Security
  • 24/7 Email Support
  • Daily Backups

ProProfs Flash cards: starting at $4.97/month

There are 3 different plans

ProProfsHelp Desk: starting at $15/month

There are 3 different plans and all of them include:

  • Image Attachments
  • Filtered Search
  • Email Notifications
  • Due Date
  • Labeling Tickets
  • Private Notes in Tickets
  • IP whitelisting
  • Multiple Time Zones
  • Ticket History

Every tool has a 15 days free trial.

There’s a 30 day money back guarantee and you can cancel anytime, no questions asked.

ProProfsHelp Desk Review

ProProfsHelp Desk is very well accepted by users.

It appears to get consistent four-star and four-and-a-half-star ratings. This means that a new user can expect a smooth user experience. It functions well without too many difficulties and gives the least trouble to users. In case of any hassle, the customer service team is excellent. It rates well in comparison with competitors.

Customers are very pleased with this feature-rich help desk.  They find some of the features helpful. I find the In-Built Survey Maker superb. It's a helpful tool that enables businesses to gather information in an easy manner.

proprofs helpdesk inbox

ProProfsHelp Desk quickly collects information the moment the complaint appears. So it enhances the productivity of customer service teams. Tracking tickets on this service is very easy and saves the customer time. It streamlines the service and increases productivity. The shared inbox is also very well-received and appreciated. In general, there are few complaints about the service.  It tends to perform well most of the time with very few problems. It’s good to see that the service has received some nice, positive social media mentions lately.

No negative mentions either, which is also good. According to some customers, there's an area where this service could be improved. To make it easier to post positive customer service experiences on social media. Then, if a customer wants to share their superb customer service experience, they can do so with ease. That’s always a great idea. Some customers would love a mobile app version of the tool.  Then they could be able to oversee the service from their smartphones. That is something which would work for many customers. Hopefully, this app could make an appearance in the future. The reporting feature could do with some improvements.  Yet the performance of the service is fine. There are no complaints in general about the service.  Yes, the customers can come up with plenty of ideas about how the service could be more ideal for them.  Yet, it can be said with conviction that this tool saves business time and money.  It plays a major part in customer retention. In comparison with other customer service tools, it can compete with the best of them. As a customer service tool, ProProfs Help Desk is one of the best. It helps the customer to give a world-class customer service experience its customers. That's one of the most important tools of a business. What could be more impressive than that?

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About the author

Avatar of Jordi Ordonez
Jordi Ordonez
Amazon and ecommerce Consultant at JordiobDotCom | Website

I work as an independent eCommerce and Amazon consultant.

Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.

Lecturer & Teacher
I teach and have been a speaker at: Meet Magento, Prestashop, Prestashop Day, SEMRush, Cambra de Comerç Barcelona, ​​ClinicSEO, Ecommbeers, Ecommbrunch,, Ecommfest, EOI, ESIC-ICEMD, Foxize, Generalitat de Catalunya, Inesdi, Quondos and The Valley. In addition, I have done in-company trainings for brands such as Orange and Adidas.

I collaborate writing articles for Helium 10 blog, Shopify, SEMRush, La Vanguardia,, Marketing4ecommerce...

Helium 10, Jungle Scout, Avask, Sellzone, Helium 10 Seller Solutions Hub Partner, SaaS4Marketing,

LinkedIn, Twitter, Wikipedia, Youtube, Quora, ISNI 0000000513224289, About Jordi Ordonez

User comments & reviews

  1. Pietro Buonocore 8 January, 2023

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