ShipMonk is a different logistics and order management tool. It has many features that make it unique and a philosophy with which any eCommerce manager would be reflected: Stress Less, Grow More.
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Anyone who has faced the challenge of starting an online business has discovered what it can mean when it comes to picking, packing, and shipping orders… and as demand grows, things are becoming more and more demanding.
An order, inventory, and warehouse management software tool like ShipMonk solves many of your problems and does it in such a fluid way that it seems surprising how much time you have spent “suffering” managing orders from different sales channels and with the problems derived from an incorrect tracking of your stock levels (both excess and default).
The best thing is that, in addition, it is very easy to get a return on your investment. Partly because we manage to optimize much better our resources and the time dedicated to these tasks, but also because economically ShipMonk has a negotiation capacity by volume of orders much higher than that of an individual company.
All this translates into better rates from the different transport companies and shipping carriers that directly affect ShipMonk's customers.
We are going to analyze in detail the main particularities of this tool so that you have all the arguments when deciding on it.
This type of software is only really useful when it allows integration with different tools and services.
In that sense ShipMonk is more than capable. The list of free integrations is quite impressive. There are more than 85, including some as relevant as:
- CMS like Shopify, WooCommerce, Magento, PrestaShop…
- Marketplaces like eBay, Groupon, Etsy, Wish…
- Retailers like Walmart, Target, Best Buy…
- Other tools and solutions such as Sellbrite, Stripe, Salesforce Commerce Cloud, ShipStation…
Having the whole ecosystem connected is the best way to optimize all the processes involved in logistics.
As it is conceived, the tool can grow with us as the business demands it.
The key is its enormous logistical capacity, fine-tuning of its processes, and proprietary software.
Your own warehouses (in the USA)
This is one of the factors that differentiate ShipMonk from other competitors. At a fulfillment level they have covered the whole country from east to west thanks to their logistic bases strategically located in both coasts of the United States.
That said, it is important to point out that they make international shipments to more than 180 countries, so the international expansion strategy is covered.
Security and control
One of the main concerns should always be safety. Our clients' data must be treated with the utmost confidentiality and be completely safe.
ShipMonk takes this as seriously as it should so that we can be absolutely confident. Besides preserving the data it also provides us with the tools to manage who in our organization has access to the tool and with what permissions.
Monitored return system
When working with external warehouses, as in any other 3PL service, it is essential to have a thorough control of reverse logistics and returns.
ShipMonk allows us to create our own return labels directly from the tool manager. They also manage the whole process and send us an alert when it has been delivered again to the corresponding warehouse.
Customer service and premium support
To ensure the best customer service experience, they have a perfectly oiled and very efficient team of professionals.
They take care of all the basic aspects of the service with total solvency, from invoicing (which is perfectly resolved and clear in their control panel), to any day-to-day query.
We can even use their initial support service to advise us on how to start working with them. Everything adjusted from the minute zero thanks to their “happiness engineers”.
The truth is that, since it is such a versatile tool, it would be a little complicated to come up with the typical plans.
Instead of predetermined rates, they have created an online tool that informs us of all the costs depending on the service required. It is only 5 steps:
- Selection of the service itself. Difference between eCommerce, subscription boxes, and crowdfunding campaigns.
- Estimated monthly shipments and complementary services (promotional or additional items in the box, return fee…)
- Warehouse space requirements. Different pricing if we need a small container or a large bin.
- Review everything included in the price list (what has already been mentioned in features and some more).
- Choice of services needed. With ShipMonk you pay for what you need in a very well adjusted way and have all kind of solutions like handling, inventory control, palletizing of containers, picking, packing materials…
With all these data they will contact us to make a final personalized proposal.
This is a really powerful logistics and shipping management tool, with many interesting features and that adapts to multiple business models, from a small eCommerce to a much larger one with sales in marketplaces or physical stores and are especially powerful in managing crowdfunding shipping.
The best thing is that it has an amazing level of customer service and complies with its company philosophy of reducing stress on its customers. This, with the times we live in, is priceless.
- Number of features
- Learning curve
- User friendly
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About the author
I work as an independent eCommerce and Amazon consultant.
Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.
Lecturer & Teacher
I teach and have been a speaker at: Meet Magento, Prestashop, Prestashop Day, SEMRush, Cambra de Comerç Barcelona, ClinicSEO, Ecommbeers, Ecommbrunch, Ecommercetour.com, Ecommfest, EOI, ESIC-ICEMD, Foxize, Generalitat de Catalunya, Inesdi, Quondos and The Valley. In addition, I have done in-company trainings for brands such as Orange and Adidas.