Customer support softwares are key when scaling your customer support because they allow you and your tema to automatize tasks such as auto responses based on templates or custom messages.
Chatbots are one of the customer support softwares changing the game on ecommerce nowadays.
If you are looking for a customer support software, check the ones reviewed here offering you features such as:
- chatbots based on artificial intelligence
- multi chat for multi agents
- chat with a coviewer
- customer support center and insights
- chat analytics and logs
- recording conversations
- forum moderation
- automatic suggestion of solutions