Many companies require a program that works as a call center in order to provide good customer service. For this there are many programs on the market that fulfill these functions.
Freshcaller, however, is one that excels at it; offering the user a wide variety of tools that provide an efficient experience.
What is Freshcaller?
Freshcaller is a software that acts as a call center in the cloud. Unlike its competitors, it does not require any type of hardware or installation; nothing else is necessary to have a computer and an Internet connection.
This tool is very useful for those companies that are just starting, or those that have time in the market, but are small or medium.
Without a doubt, its functions make call management and customer service totally efficient.
Features by Freshcaller
Freshcaller functions as a call centre where all customers can be managed individually. It offers a wide variety of features, which make this program really worthwhile.
Among the main services offered, the following can be highlighted:
- Call recording and logging.
- Real time monitoring and ongoing calls.
- Elaboration and obtaining of reports.
- Visibility of the call queue.
- Allows the creation of personalized greetings.
- Call blocking.
- Placing calls on hold.
Those who wish to purchase Freshcaller services should know that this tool provides all its users with some plans with quite affordable costs, as well as a totally free plan that is ideal for companies that are just starting out.
In addition, each plan comes with a free 14-day trial, with access to all features. Once the free trial is over, you will need to choose the plan that best suits your needs.
This plan is free, so it’s ideal for companies just starting out. Among its characteristics are:
- Basic call queues.
- Buy local / toll free numbers.
- Personalized greetings.
- Personalization of ringtones.
- Forward to the phone.
- Number cover.
At a cost of $19, this plan includes everything Sprout has to offer, plus the following:
- Advanced call queues.
- Blind transfer.
- Import of new bulk contacts.
- Bring your own carrier (BYOC).
- Hours of work.
- Call masking.
- Call recording.
- IVR (telephone trees).
- SIP connections.
- Personalized voicemail.
- Voice mail transcription.
This plan includes the same as the Blossom plus additional tools, all for as little as $40. Among the services offered, the following stand out:
- Advanced Call Metrics
- After calling work
- Call Barging
- Conference Calls
- Create your own reports
- Call monitoring
- European Data Centre
- Routing outside business hours
- Intelligent scaling
- Warm transfer
- Holiday Calendar
- Queue Call Return
Finally there is the estate plan for only $59, which offers the same as the previous one plus the following services:
- Abandoned call metrics
- Vacation Routing
- Service Level Monitoring
- Omnicanal routing
Who uses Freshcaller
Freshcaller has presence in approximately 80 countries, therefore this software is one of the most recommended and used in the market, when it comes to call management.
Usually this program is used by people who have a small or medium business; with a track record or even a company that is just starting…
However, this does not mean that large companies cannot use the services of this company. What happens is that because they are large companies, they have a greater need for power in the program they are going to use, and perhaps Freshcaller’s functionalities are insufficient.
Currently companies such as: Travix, Pirate studios, Marine Parts, Blys, among many others, are loyal users of Freshcaller, fully confident in the services offered and seeing in this program a wide ability to meet their needs.
Freshcaller users have found that this tool has a fairly intuitive and easy-to-use interface, so anyone who wants to use it can do so without any problems.
In addition, they emphasize that it does not need any hardware configuration or software installation, since it works through Internet; something that undoubtedly facilitates all its use. On the other hand, they assure that the quality of the calls is excellent, since they are heard very well and do not present bad connections.
However, it is important to emphasize that despite the fact that the comments he has received are, for the most part, positive; he also presents one or other negative opinions.
For example, some users have said that support or customer service is a bit deficient; there is no chat system available. In addition, they agree that setting up the IVR, voicemail and start menu is somewhat complicated.
- Number of features
- Learning curve
- User friendly