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Freshchat is, as you surely intuit by name, a tool that allows online businesses and customers to stay in touch, whether to offer services or resolve any concerns.

If you don’t know it, today you have the opportunity to know how it works, what you are praying for and what plan you can acquire.

What is Freshchat?

Freshchat is a modern software that was designed so that companies can keep in touch with their customers through websites, mobile applications or social networks, being in this way a very efficient live chat alternative.

To do this, it offers an endless number of tools with incredible functions, such as: campaigns, sales bots, message routing, integrated self-service, among many others; which makes the experience of users is more rewarding to get quick answers, to any eventuality you want to know.

Services offered by Freshchat

Freshchat offers many services to its users, including these:

Sell smarter

With this tool you will be able to obtain all the necessary information to sell intelligently.

Provides a timeline of events, user information, social profiles, ability to know who you are talking to and what that person is doing.

In addition, it is possible to obtain additional information from external tools to conduct supported conversations.

Get more involved with users

With Freshchat you will be able to engage more proactively with users who are visiting the web to make a possible purchase; moreover, it will be possible to qualify potential customers through bots.

But that’s not all, you’ll also be able to set up campaigns to incorporate and educate newcomers, as well as send announcements, receive comments and share tips with them – all to improve your relationship with them.

Know everything about visitors

This function allows you to know more about the users who visit your website, as well as get other information about them, such as their browsing route, the behavior they maintain on your site, which is undoubtedly very good because it lets you know everything about them.


Freshchat offers its users plans with different services and costs, in order to adapt to the needs of each client.


This plan is totally free, so it is ideal for those users who are just starting with the service, as this way they can take advantage of its benefits without having to pay anything; clearly the tools it provides are not so complete, but it is a good alternative to start.

Among the services it includes, the following stand out:

  • Priority mailbox.
  • Message channels.
  • Integrations.
  • Mobile application.
  • Confirmations.
  • OmniChat.


For just $15 a month, this plan includes everything Sprout has to offer plus the following:

  • Limited activated messages.
  • Frequently asked questions in Messenger.
  • Smart plugs.
  • Hours of work.
  • Limited board.
  • Reports
  • Attachments and quick access.
  • Allocation rules.
  • Experience away.


This plan costs $24 per month and offers the following services in addition to those included in the Blossom:

  • Unlimited activated messages.
  • Bots.
  • Messages in the application.
  • Integration of Freshsales and Clearbit.
  • WhatsApp Integration.
  • Email campaigns.
  • Auto-resolve.


In addition to what the Garden offers, the estate plan also includes the following services for only $39 per month:

  • Multiple business hours.
  • Advanced panel.
  • CoBrowsing.
  • IntelliAssign.
  • Multilingual support.


This plan is ideal for larger businesses, costs $79 per month and offers the following services in addition to those included in the estate plan:

  • Roles and permits.
  • APIs.
  • Apple Business Chat integration.
  • IP white list.

Who uses Freshchat

In general, those who most tend to use this tool are the marketing, sales or support divisions of various companies, since they are the ones that must be in constant contact with their users, either to provide solutions to problems or simply to offer products and sales recommendations.


Freshchat users have said that this tool has a fairly easy to use interface, so anyone who wants to use it can do it without any problem.

In addition, it offers a free trial with practical features, making it an excellent choice for those who want to try the service without having to pay anything in the first place. Even after the trial period has elapsed, you will be able to have access to fairly inexpensive plans compared to other customer chat platforms.

But despite all the favorable comments, there are users who have said some negative things about this platform, indicating that the bot is a bit slow and if you have a lot of traffic the advanced controls begin to experience some problems.

In addition, they agree that it has a limited number of functions when compared to other providers of this type of service.

Our score

  • Number of features
  • Pricing
  • Learning curve
  • User friendly

Alternatives to Freshchat

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