Freshservice

Contents

  • 1 What is Freshservice?
  • 2 Features by Freshservice
  • 3 Pricing
  • 4 Who uses Freshservice
  • 5 Reviews

For any company it is extremely important that its way of operating is efficient and that its assets are not mismanaged; but if you do not have the right knowledge this can be a difficult task.

To help in this work there are tools such as Freshservice, which offer that kind of services, helping companies in such a way that they can emerge and their assets are not at risk.

What is Freshservice?

Freshservice is a tool that allows you to automate IT tasks, as it provides quite effective tools for the management of services related to information technology.

Without a doubt, this platform has strongly positioned itself in the market as a reference for companies that seek to provide quality service to their customers, regardless of whether it is a small, medium or large company.

Features by Freshservice

There are many services provided by this tool, and among them we highlight the following:

Multi-channel support

With this platform you will be able to automate tasks and offer support for any type of problem that has been reported by e-mail, telephone, portal, chat or personally.

Registrations

Freshservice allows you to keep records of contracts, assets, and any other information, always detailing the time of acquisition and its expiration.

Automates internal processes

Those who choose to purchase the services of this tool will be able to automate the assignment of agents for requests and create their workflows, allowing them to meet such requests on time.

Measurement of parameters

This tool provides in-depth information and analysis that will undoubtedly help you make better decisions, identify problems and improve overall performance.

Catalogue of services

With this functionality it will be possible to offer services through a catalog, so that users can quickly make and receive requests.

Change Management

This platform allows you to plan and undo changes quickly. In addition, the important members of the team will be able to evaluate and approve the changes to be made, evaluating the possible risks that may exist before they are implemented.

Pricing

Freshservice is a tool that offers its users the possibility of opting for service plans, which have totally different tools and costs.

But in addition to this, at the time of registration you have a free trial for 21 days, where you can have access to all the functions without any restriction, after that, that is, when the trial time ends, you can join any of the plans that are available.

Blossom

This plan costs $19 per month and offers the following services:

  • Incident management
  • Knowledge base
  • Self-service portal
  • Automation
  • Standardized reports
  • Market
  • Unlimited end users

Garden

With a cost of $49 this plan offers, in addition to the same as the Blossom plan, the following:

  • Catalogue of services
  • Asset Management
  • Customized and scheduled reports
  • Multi-language portal
  • Domain Whitelist
  • Multiple SLAs and working hours
  • Unlimited mailboxes
  • 100 free assets

Estate

This plan offers everything from the Garden plus additional tools for only $79 per month. Additional services include the following:

  • Management of changes, problems and releases
  • Software License Management
  • Customization of roles for agents
  • Advanced Security ─ Custom Email and SSL Servers
  • Business Analysis
  • Contract Management
  • Project Management

Forest

At a cost of $99 per month, users who purchase it will be able to enjoy the following:

  • Everything included in the estate plan.
  • IP white list
  • 1 Hour SLA Support
  • Audit Records
  • Manager specializing in customer success
  • Data Center Location

Who uses Freshservice

There are currently more than 20,000 users who fully trust Freshservice, and the truth is that it is not for less, as this platform provides incredible tools, which are certainly worth taking advantage of.

Any company, whether small, medium or large, can make use of this platform, as it is designed to help manage their IT services, so regardless of the size and type of company, can take advantage of the services provided by Freshservice.

It is even important to mention that many companies and organizations recognized around the world make use of this platform, and among them I can mention you: Honda, TeamViewer, Unidays, Veeva, Addison reads, University of Oregon, Moneycorp, Copart, Averda, among others.

Reviews

Many are the opinions that Freshservice has received from users who have used it or who are currently using it; these are mostly positive.

Everyone agreed that this is a platform that is quite easy to use and configure; modern, intuitive and customizable.

But that’s not the only positive thing about this tool, as one thing users appreciate is that it has many tools and plans available, so they can choose the one that best suits their needs.

Our score

  • Number of features
  • Pricing
  • Learning curve
  • User friendly
5.0

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