Hiver

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If you are looking for a tool that allows you to control projects, sales and customer data from email, Hiver may be the software you’re looking for.

Hiver is a collaborative project management and customer service tool, which allows you to control all the details of your project from Gmail.

Team members can manage shared inboxes in order to provide advice to customers, have better control of customers, make contracts and control the entire workflow of the organization both internally and externally.

Features

Among the most striking features of Hiver are the following:

Real-time management

This software allows information to be assigned and shared among all duly authorized team members, and the changes made by each one will be reflected in real time.

Covers all aspects of the organization

Whether it’s using mail to track sales, keep track of customer conversations, hire staff, assign tasks or contact suppliers, everything can be managed seamlessly from Hiver.

Simply assign labels to the various conversations to be reviewed by the appropriate team member.

Multiplatform

Hiver is a tool for improving the productivity of work teams that works on different platforms, either in the cloud, as a downloadable program, in a browser and even from the mobile with Android or iOS.

Other features

  • Ticket and queue management
  • Monitoring of interactions
  • Real-time notifications
  • Includes email templates
  • Automation of repetitive tasks
  • Inclusion of notes in emails
  • It integrates with other tools such as Maintenance Care, Slack and Zapier

⭐⭐⭐⭐⭐ Recommended tool

Plans and prices

These four payment plans are offered:

Lite

  • 7$ per month/user
  • Share 1 inbox
  • Includes templates
  • Mobile App
  • Support by mail and chat

Growth

  • 22$ per month/user
  • Share 15 inboxes
  • Unlimited views, labels, templates and automation
  • Analytics

Pro

  • 37$ month/user
  • Allows unlimited inbox sharing
  • Surveys
  • Data export
  • Automatic assignment

Elite

  • 57$ per month/user
  • Customized user roles
  • Call back support

Hiver does not have a trial plan or free package, however, if you want to know its functions before hiring it, you can schedule a demonstration.

Hiver review

Some 1500 different companies and institutions, including many known as Canva, Hubspot and even Harvard University, use Hiver to provide better customer service and control their routine processes through email. Which undoubtedly speaks very highly of this collaborative tool.

Hiver is an application that has its great strength in the ease of use and in the improvement of the processes of attention of consultations, sending of email, customer support and management of ticketing systems. So any company that wants to provide better service must try it out.

Pros

  • It’s an easy to use tool
  • The management of the processes is done completely from Gmail/GSuite
  • Excellent value for money
  • Compatible with mobile devices

Cons

  • Only available in English
  • No free version

Our score

  • Number of features
  • Pricing
  • Learning curve
  • User friendly
4
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