Chatfuel is a bot platform that creates AI-based chatbots for Facebook.
Table of Contents
David Guetta, Levi's, Lego, Golden State Warriors, ABC News, Greenpeace, TechCrunch or Adidas are just a few of Chatfuel's clients, who create millions of interactions a day on Facebook. This is how powerful this tool is. Here are all their bots: https://chatfuel.com/bot/
Join our newsletter: +1,5k subscribers
According to their website, 46% of all Facebook Messenger bots work with Chatfuel.
Chatfuel Features
Automated messages
Rules such as welcome greetings, apologies, simple questions’ answers… can be established.
Automated FAQs
Bots can be trained to answer all your frequently asked questions regarding your website, your promotion, your campaign…
This will lead you to increased sales, because it all improves your customers’ engagement with your brand and, in addition to that, on any time zone, since bots don’t sleep.
Chatfuel Pricing and Trial
There are 3 pricing plans. They are as follows:
Free plan: up to 1,000 subscribers
The bot is free. When your number of subscribers exceeds 1,000 you move on to the next plan.
It includes:
- Basic features: essential tools to automate your Facebook Messenger’s inbox
- Chatfuel branding: the Chatfuel logo is included on the bot's landing page and on the checkout.
Pro Level: $15.00 per month
The Chatfuel brand is removed. You will get the bot's premium features. You will also get help from the customer support team to train the bot.
It includes:
- Unlimited subscribers
- Bot with all features
- Essential tools to automate your Facebook Messenger’s inbox
- Chatfuel logo’s removal
- Ability to create several similar audiences (lookalikes) and customized FB Ads Manager
- Priority support
- Multiple users: access to teammates and administrative executives for cooperation
Premium Plan: USD $199 per month
You get tons of extras. You have access to expert support and guidance. It's a pretty big price jump, but you get your own dedicated account manager.
It includes:
- Unlimited subscribers
- Bot with all features
- Essential tools to automate yourFacebook Messenger’s inbox
- Chatfuel logo’s removal
- Ability to create several similar audiences (lookalikes) and customized FB Ads Manager
- Priority support
- Multiple users: access to teammates and administrative executives for cooperation
- VIP support
- NewSynced Cloning: push updates to many bots at the same time
- Dedicated account manager
- Support in creating a bot
- FB ads setup: support with FB ads to lead subscribers to your bot
Chatfuel Reviews
Pros
From the beginning, I was told that Chatfuel bots can make your business thrive if used the right way. Their USP is that they can be trained to give correct answers to frequently asked questions and that they can understand a lot of what is being said to them.
The click-through rates resulting from using these Messenger bots are very encouraging. The main goal should be to try to use this tool to its optimal potential. Use it well and it will work for you. The best part is that you don't need coding skills to use this tool.
Cons
When it comes to support, the way to go is searching on the community forum. It is quite active and most of the problems I have faced are covered here. It may lack a personal touch, but in any case it works quite well. The good thing is that Chatfuel’s staff are active on the forum, which means that you won’t have to wait long until you get the solution to your problem.
Usually some specific advice is available just after about 24 hours. There is a slight delay, but patience pays off. You can check the status of your reply on the status page in case there is a delay in getting a reply.
Our score
- Number of features (4)
- Pricing (5)
- Learning curve (4)
- User friendly (4)
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About the author
Jordi Ordonez
I work as an independent eCommerce and Amazon consultant.
Clients
Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.
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I teach and have been a speaker at: Meet Magento, Prestashop, Prestashop Day, SEMRush, Cambra de Comerç Barcelona, ClinicSEO, Ecommbeers, Ecommbrunch, Ecommercetour.com, Ecommfest, EOI, ESIC-ICEMD, Foxize, Generalitat de Catalunya, Inesdi, Quondos and The Valley. In addition, I have done in-company trainings for brands such as Orange and Adidas.
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I collaborate writing articles for Helium 10 blog, Shopify, SEMRush, La Vanguardia, eCommerce-news.es, Marketing4ecommerce...
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