Feedback Five

Feedback Five is one of most used Amazon Feedback Tools and is here to help you with getting feedback on Amazon. Because every seller does need a good feedback for their products and service, but up to 90% of the consumers do not leave any feedback on Amazon.

If you are in need of feedback, Feedback Five gives sellers a powerful way to proactively manage their feedback scores. Thanks to Feedback Five you can manage an automatically solicit feedback from your customers, review neutral ad negative feedbacks received, monitor trends and even manage the reviews of your Amazon products (and also from similar ones of your competitors).

Feedback Five Features

In order to get the most feedback reviews, Feedback Five does offer you some pretty useful features, here are the 3 main ones:

Feedback Management

Automate your feedback requests to clients based on certain parameters:

• timing: when is the feedback send
• language: send the feedback in the user's preferred language
• customize ASIN: customize the timing by ASIN
• exclusion: exclude certain orders from the loop and don't send feedback (for example, for products on FBM with late shipment)

This way you can track your seller reputation crawling the ladder up to win the Buy Box.

Official Amazon Review Requests

Tired of manually sending Amazon Review Requests? Yes, that implies:

1. Click on the order and enter the details page
2. Click on the “Send feedback” button
3. Check if you are available to send the feedback request or not (according to the order shipment timing)
4. Click on “Yes” to send the review request

Well, this boring process dies right here right now. From now on you can also automate it using FeedbackFive.

Product Review Management

You can automate the process of product review with the Feedback Five tool.

Also it offers detailed analytics data and key insight into the products by just a simple clicks.

Complete list of features:

Email Management

• Send up to +1M Monthly emails
• Create Email Campaigns
• Send feedback and review request emails
• Manually exclude orders from solicitation
• Basic timing capabilities (time of day, days after order, etc.)
• Advanced timing capabilities (days after delivery)
• Email Analytics
• A/B testing
• Auto-exclusions (Late Orders, Refunded Orders, Out of Country)
• Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.)

Feedback tools

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Reputation management dashboard
• Feedback analytics over 7, 30 and 90 days
• Export feedback to csv file
• Feedback alerts by email and text
• Automated workflow for resolving feedback issues

Product Reviews

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Monitor your own ASINs (up to 10.000)
• Monitor competitor ASINs (up to 10.000)
• Review analytics over 7, 30 and 90 days
• Export feedback to csv file
• Review alerts by email and text

Email Content features

• Pre-built Amazon TOS compliant email templates for feedback and review requests
• Email templates professionally translated in 5 languages
• Advanced HTML editor
• Feedback removal request email template
• Customize with your logo and colors
• Targeted links for buyers to leave feedback or reviews
• Insert product specific content
• Automatically include product images
• Add animated GIFs
• Include attachments such as PDF files
• Customizable CTA buttons
• One professionally designed email by a Certified FeedbackFive Email Designer

Administrative features

• Daily email summary of your feedback and review activity
• Complete history of FeedbackFive activity for each order
• Manage multiple stores
• Unlimited users

Support

• In-app onboarding
• Self-Service Help Center
• Email
• Chat
• Phone
• Personal kick-start session with an account advisor
• One-on-one account optimization calls

Trial

All plan levels do offer a 14-day free trial! No credit card required.

Pricing

There are 4 different pricing plans available

Lite: $0 / month

Includes:

Email Management

• 50 Monthly emails included
• 3 Email Campaigns
• Send feedback and review request emails
• Manually exclude orders from solicitation
• Basic timing capabilities (time of day, days after order, etc.)

Feedback

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Reputation management dashboard
• Feedback analytics over 7, 30 and 90 days
• Export feedback to csv file

Product Reviews

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Monitor your own ASINs
• Monitor competitor ASINs
• 2 Free ASINs included with plan
• Track up to 10,000 ASINs
• Review analytics over 7, 30 and 90 days
• Export feedback to csv file
• Review alerts by email and text

Email Content

• Pre-built Amazon TOS compliant email templates for feedback and review requests
• Email templates professionally translated in 5 languages
• Customize with your logo and colors
• Targeted links for buyers to leave feedback or reviews
• Automatically include product images

Administrative

• Daily email summary of your feedback and review activity
• Complete history of FeedbackFive activity for each order

Support

• In-app onboarding
• Self-Service Help Center
• Email
• Personal kick-start session with an account advisor
• One-on-one account optimization calls

Basic: $9.99 / month

Email Management

• 250 Monthly emails included
• 3 Email Campaigns
• Send feedback and review request emails
• Manually exclude orders from solicitation
• Basic timing capabilities (time of day, days after order, etc.)

Feedback

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Reputation management dashboard
• Feedback analytics over 7, 30 and 90 days
• Export feedback to csv file

Product Reviews

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Monitor your own ASINs
• Monitor competitor ASINs
• 2 Free ASINs included with plan
• Track up to 10,000 ASINs
• Review analytics over 7, 30 and 90 days
• Export feedback to csv file
• Review alerts by email and text

Email Content

• Pre-built Amazon TOS compliant email templates for feedback and review requests
• Email templates professionally translated in 5 languages
• Customize with your logo and colors
• Targeted links for buyers to leave feedback or reviews
• Automatically include product images

Administrative

• Daily email summary of your feedback and review activity
• Complete history of FeedbackFive activity for each order
• Unlimited users

Support

• In-app onboarding
• Self-Service Help Center
• Email
• Chat
• Phone
• Personal kick-start session with an account advisor
• One-on-one account optimization calls

Pro: $29.99 / month

Includes:

Email Management

• 1.500 monthly emails included
• 10 number of Email Campaigns
• Send feedback and review request emails
• Manually exclude orders from solicitation
• Basic timing capabilities (time of day, days after order, etc.)
• Advanced timing capabilities (days after delivery)
• Email Analytics
• A/B testing
• Auto-exclusions (Late Orders, Refunded Orders, Out of Country)
• Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.)
• Email overage fees (price per email, over plan limit): $0.0075

Feedback

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Reputation management dashboard
• Feedback analytics over 7, 30 and 90 days
• Export feedback to csv file
• Feedback alerts by email and text
• Automated workflow for resolving feedback issues

Product Reviews

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Monitor your own ASINs
• Monitor competitor ASINs
• 5 Free ASINs included with plan
• Track up to 10,000 ASINs
• Review analytics over 7, 30 and 90 days
• Export feedback to csv file
• Review alerts by email and text

Email Content

• Pre-built Amazon TOS compliant email templates for feedback and review requests
• Email templates professionally translated in 5 languages
• Advanced HTML editor
• Feedback removal request email template
• Customize with your logo and colors
• Targeted links for buyers to leave feedback or reviews
• Insert product specific content
• Automatically include product images
• Add animated GIFs
• Include attachments such as PDF files
• Customizable CTA buttons

Administrative

• Daily email summary of your feedback and review activity
• Complete history of FeedbackFive activity for each order
• Manage multiple stores
• Unlimited users

Support

• In-app onboarding
• Self-Service Help Center
• Email
• Chat
• Phone
• Personal kick-start session with an account advisor
• One-on-one account optimization calls

Enterprise: starting at $59.99

Includes:

Email Management

• 8.000 to +1M Monthly emails included
• Unlimited number of Email Campaigns
• Send feedback and review request emails
• Manually exclude orders from solicitation
• Basic timing capabilities (time of day, days after order, etc.)
• Advanced timing capabilities (days after delivery)
• Email Analytics
• A/B testing
• Auto-exclusions (Late Orders, Refunded Orders, Out of Country)
• Advanced campaign rules (Segment by ASIN, Fulfillment Channel, geography, etc.)
• Email overage fees (price per email, over plan limit): as low as $0.0009 ($0.0009 – $0.005)

Feedback

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Reputation management dashboard
• Feedback analytics over 7, 30 and 90 days
• Export feedback to csv file
• Feedback alerts by email and text
• Automated workflow for resolving feedback issues

Product Reviews

• Supports Amazon.com, .com.au, .ca, .mx, .co.uk, .de, .es, .in, .it and .fr
• Monitor your own ASINs
• Monitor competitor ASINs
• 10 Free ASINs included with plan
• Track up to 10,000 ASINs
• Review analytics over 7, 30 and 90 days
• Export feedback to csv file
• Review alerts by email and text

Email Content

• Pre-built Amazon TOS compliant email templates for feedback and review requests
• Email templates professionally translated in 5 languages
• Advanced HTML editor
• Feedback removal request email template
• Customize with your logo and colors
• Targeted links for buyers to leave feedback or reviews
• Insert product specific content
• Automatically include product images
• Add animated GIFs
• Include attachments such as PDF files
• Customizable CTA buttons
• One professionally designed email by a Certified FeedbackFive Email Designer ($399 value)

Administrative

• Daily email summary of your feedback and review activity
• Complete history of FeedbackFive activity for each order
• Manage multiple stores
• Unlimited users

Support

• In-app onboarding
• Self-Service Help Center
• Email
• Chat
• Phone
• Personal kick-start session with an account advisor
• One-on-one account optimization calls

FeedbackFive Review

FeedbackFive is the most useful assistant to get feedback from your customers, whenever they are from and with an easy dashboard to track your reputation. Highly recommended. Why? Well, you won't find so many features for this price.

For as low as $9.99 you can send 250 monthly emails, track 10.000 ASINs or get detailed insights for 8 different marketplaces.

Normally this type of tools have a basic price per 1 marketplace. But FeedbackFive is different, as the price is for 8 marketplaces and there are no hidden fees or surprises. So, as I said, for pennies you can get a hell of a tool.

Video review

Our score