Feedback Genius is a tool to automate emails and track your feedback and reviews from your Amazon customers. When using this tool, you just get full control over the reviews of your products on Amazon.
Table of Contents
Feedback Genius works in 8 marketplaces: US, Mexico, Canada, UK, Germany, Italy, France and Spain
Improve your Amazon seller reputation and make your future customers' buying experience better!
Feedback Genius Features
Buyer – Seller automation
Using Feedback Genius you will be able to automate your email flow with your clients to get their feedback in autopilot.
Save time and never send a manual message again
Send feedback emails at the perfect moment
Feedback Genius integrates with couriers like UPS, FedEx or USPS to keep track on the tracking information.
The tool will just send the feedback request email when the order is delivered.
Real time reviews notification
Feedback Genius will notify you in real time once a review is placed, so you can reply to the customer. This works for product reviews and for seller account reviews.
AB Testing
You will be able to send 2 versions of the same email and track which one is performing better
Message analytics
Track email views, openings, click throughs, feedback received and unsubscriptions and take action on the results.
8 events to trigger emails
Email work flow covers all the steps of the purchasing process: from order confirmation to refund notification, so you can assist your customers in every step of the way
10 filters to deliver your emails
Feedback Genius has as much as 10 different filters to granular send your messages
Blacklist buyers
Using this feature, you will no longer email and opt-out email customer
Prebuild email templates
Feedback Genius provides every customer with pre-designed email templates, each of them with an specific goal. And they are customizable as well.
Supports attachments and images
Improve the customer experience by attaching fro images to PDFs on every email
Trial
You can get a 30-day Free Trial, credit card needed.
It automatically expires with no engagement needed.
Pricing
The price varies on the plan you choose, and all of them have a $10 supplement for each available marketplace, except from the “Essentials” plan.
Essentials
- $0/month
- 100 Emails/month
- 1 marketplace
Startup
- $20/month
- 1,000 Emails/month
- $10 for each available marketplace
Growth
- $40/month
- 3,000 Emails/month
- $10 for each available marketplace
Premium
- $80/month
- 10,000 Emails/month
- $10 for each available marketplace
High Volume
- $250/month
- 60,000 Emails/month
- $10 for each available marketplace
Feedback Genius Review
Feedback Genius is great tool to get instant notifications about every new product review, so you can check them before going public, so you can focus on those negative reviews and take immediate action. Also, with this tool it is easier to respond quickly to your customers due to the instant notifications. You will never miss a feedback message again.
And, and foremost the greatest utility is that you can use positive reviews to improve your copywriting and reputation on Amazon, so you are one step nearer to win the Buy Box.
If you have a certain volume of sales and want to scale them, using a software like Feedback Genius is crucial. It is impossible to keep track of every message that has to be sent in every step of the purchasing process, so it's key to automate the process.
Using this tool, its templates and the analytics and performance provided by Feedback Genius, you will be able to get more reviews and grow your sales.
Our score
- Number of Features (4.5)
- Pricing (4)
- Learning Curve (4.5)
- User Friendly (4.5)
Alternatives to Feedback Genius
Here you can find the top Feedback Geniuss alternatives
About the author
Jordi Ordonez
I work as an independent eCommerce and Amazon consultant.
Clients
Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.
Lecturer & Teacher
I teach and have been a speaker at: Meet Magento, Prestashop, Prestashop Day, SEMRush, Cambra de Comerç Barcelona, ClinicSEO, Ecommbeers, Ecommbrunch, Ecommercetour.com, Ecommfest, EOI, ESIC-ICEMD, Foxize, Generalitat de Catalunya, Inesdi, Quondos and The Valley. In addition, I have done in-company trainings for brands such as Orange and Adidas.
Writer
I collaborate writing articles for Helium 10 blog, Shopify, SEMRush, La Vanguardia, eCommerce-news.es, Marketing4ecommerce...
Partner
Helium 10, Jungle Scout, Avask, Sellzone, Helium 10 Seller Solutions Hub Partner, SaaS4Marketing, H10-wp.com and FBASuite.com
Social
LinkedIn, Twitter, Wikipedia, Youtube, Quora, ISNI 0000000513224289, About Jordi Ordonez
Feedback Genius is an amazing tool, either as a standalone tool or as part of Seller Labs Pro.
Once you’ve set up all of its features, templates, and processes, managing Amazon feedback and reviews becomes a systematic and structured affair.
In the end, what all of the best Amazon selling tools have in common is that they essentially take the work out of you while keeping everything under control, freeing up time to focus on other things like: growing, marketing, product research, and scaling your business. .
Feedback Genius does it at full speed and makes managing incoming feedback a simple process, which is why we highly recommend this tool. Using Feedback Genius will mean that you never have to waste time manually replying to comments again.