FeedbackWhiz

FeedbackWhiz is more than an Amazon feedback tool. Is a comprehensive tool designed to help Amazon and Walmart sellers automate review requests, monitor product reviews, create alerts for listing changes, and track profit and loss. By automating these tasks, sellers can save time and improve their profitability.

It is part of the Seller 365 suite and focuses on optimizing the customer experience, getting more reviews and protecting profit margins.

FeedbackWhiz modules

FeedbackWhiz modules address different aspects of managing and optimizing your Amazon and Walmart business. With them, you can automate tasks, protect your listings and maximize profitability:

FeedbackWhiz Emails

Is a tool to automate email campaigns that solicit reviews and feedback from Amazon customers, helping to increase positive ratings and improve seller reputation, all in compliance with Amazon's policies.

FeedbackWhiz Alerts

Provides real-time notifications about critical changes to listings, such as product hijacking, unauthorized modifications, loss of Buy Box or negative reviews, allowing sellers to protect their listings and react quickly to stay competitive.

FeedbackWhiz Profits

is a financial analysis module that consolidates sales, cost, fee and advertising data to generate detailed profit and loss reports, helping sellers optimize their profitability and make decisions based on accurate data.

FeedbackWhiz features

Order management

Advanced order management is a complete dashboard where you can sort and filter your orders in real time. 20 different variables including:

• Buyer's name
• Date range
• FBA / FBM orders
• Orders with promotion
• Orders with feedback
• Order status: pending, unshipped, shipped, delivered, returned, canceled
• Buyers profile: repeating clients, email opted-out…
• Order emails: sent, not sent, queued, not queued
• And a product filter

With this complete overview on your orders, you will be able to send emails on the fly selecting which email template to send and also identify issues with feedback filtering.

Feedback manager

Another complete dashboard with the orders and feedback status to send feedback emails on the fly, detect which orders don't have feedback yet, and spot negative feedback.

Check and filter:

• Fulfillment type
• Date on which the order was placed
• Rating
• Buyer's name
• Comment
• Status
• Order detail
• Order status
• Number of emails sent to the customer
• Negative feedback notifications
• Neutral feedback notifications
• Feedback removal notifications
• Send feedback removal request emails
• Track all feedback received
• Filter only 1, 2, 3 star feedback
• Track emails sent
• Amazon support quick link

There are also a Feedback Analytics charts to spot insights

Product review manager

One of the most advanced review managers you will find on the market. Easy find and manage:

• Negative review notifications
• Positive and neutral review notifications
• Advanced review search engine
• Find keywords to identify trends
• Product selector tool
• Group by ASIN product view
• Respond to reviews via comments
• Competitor tracking
• Add notes to reviews

Email automation tool

Once you have organized your orders, it's time to send emails to the customers. FeedbackWhiz will help you:

• Design and create templates on the fly
  • Customize text and links
  • Insert product images
  • Click and drop variables
  • Logo upload
• Use pre-built templates
• Analyse open and click rates, unsubscriptions, duplicated emails…
• A/B test templates
• Send test emails
• Send emails at specific times
• Exclude orders from review solicitation
• Target specific orders
• And more!

Listing monitoring

The monitor will spot new feedback in real time and send you alerts. But not just that, you will also be able to monitor your listings for:

• New sellers
• Hijack attempts
• Changes on the listing
• BuyBox win and loss alerts
• Instant alerts once there's a login in your account

Integrations

FeedbackWhiz integrates with Amazon and Walmart, allowing sellers to manage their business on both platforms from one place.

Pricing

FeedbackWhiz is part of the Seller 365 package, which includes 10 essential applications for Amazon and Walmart sellers, for one price:

• Seller 365: $69 per month or $828 per year. 1 user. Access to FeedbackWhiz and all other apps in the Seller 365 ecosystem.
• Seller 365 Teams: $79 per month or $898 per year. 10 users. Teams plan and offers standard support.
• Seller 365 Pro: $199 per month or $2188 per year. 10 users. For sellers with up to $1M in sales, with premium support.

Before signing up for a plan, you can use the 14-day free trial (7 days when you sign up + additional 7 days when you connect an Amazon or Walmart Seller Pro account).

Pros

• Automation of repetitive tasks
• Real-time alerts on important changes to listings
• Comprehensive review and feedback management
• Detailed profit and cost tracking
• Integration with Amazon and Walmart

Cons

• Some features are only available for Amazon

FeedbackWhiz review

FeedbackWhiz is one of the most complete feedback tools around. However, their pricings are a bit too high. If you select one of the cheapest plans, there's no possibility to cover every Amazon marketplace, so you need to go fot the $139.99 / month plan. Let's say you are managing 100 ASINs accross 8 marketplaces. Then FeedbackWhiz is definitely not for you.

FeedbackWith is worth it if you're managing large amounts of ASINs in 1 marketplace or large amounts of ASINs on serveral Amazon marketplaces.

On the other hand, this is the #1 tool on the market when it comes to features and easy management. It's interface is pretty easy and it's manageable for every user and that's definitely a pro considering it's rivals.

FeedbackWhiz is an essential tool for any Amazon or Walmart seller who wants to automate reputation management, improve customer communication and increase profitability. Its integration into Seller 365 offers additional value by providing access to a complete set of tools. The 14-day free trial is a great way to evaluate if FeedbackWhiz is right for your business.

Our score