Zoho CRM

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Zoho CRM is one of the most effective CRM (Customer Relationship Management) solutions in the market. Their goal is to connect companies with their contacts and customers by using calls, live chat or email, so that they are always updated about the services offered by the company.

With this software, you will be able to carry out video conferences from the very CRM; metrics and after-calls can be established in real time; and it is also possible to activate notifications of customers’ reactions and interactions with the company – all those processes being automated to save time.

Zoho CRM Features

Workflows

Workflows are continuous and fluid thanks to Zoho CRM’s intuitive software, which eliminates task repetitions.

Automated Sales

Frequent and recurrent sales can be automated to avoid human resources time waste in recurrent billings.

Lead Management

Zoho CRM allows you to anticipate the user’s tendency so that the service can be optimally personalized, thereby increasing the conversion rate.

Agreements’ Follow-up

Monitoring the status of agreements expedites decision-making processes that lead to client’s relationship consolidation.

Omnichannel communication

Contact with customers is carried out by using the most relevant means; but most importantly, every particular case is thoroughly reviewed and the client’s preferred communication channel is used.

Customizable sales rules

Each customer can establish purchase and affiliation rules, as well as picking up a sales representative.

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Zoho CRM Plans and Pricing

Zoho CRM offers a  free trial for 15 days so that you can get to know how it works before you make up your mind and pick up the subscription plan that suits you best.

Standard Plan

  • Pricing: $12 user/month (with annual contract)
  • Score rules
  • Workflows
  • Web forms
  • Mass email
  • Customized dashboards

Professional Plan

  • Pricing: $20 user/month (with annual contract)
  • All the Standard Plan features
  • Real-time customer notifications
  • Management of each business process stage, both online and offline
  • From web forms to case tickets
  • Validation rules
  • Inventory management

Business Plan

  • Pricing: $35 user/month (with annual contract)
  • All the Professional Plan features
  • Conversational AI assistant, prediction and tips
  • Inbox prioritized by agreement stage and value
  • CRM view for better adoption
  • Multi-user portals
  • Advanced customization
  • Mobile SDK and MDM

Ultimate Plan

  • Pricing: $45 user/month (with annual contract)
  • All the Enterprise Plan features
  • Advanced business intelligence
  • Enhanced features

Zoho CRM Reviews

Zoho CRM is an extension of the Indian macro-company Zoho Corporation. Specifically, the company qualifies it as a business application.

As of today, this application is one of the most effective and comprehensive customer relationship management tools. It makes it possible to control relevant information, both from existing customers and from those interested in knowing more about the company’s services or products.

Zoho CRM Highlights

  • Total automation
  • Sales control
  • Compatible with 25 languages
  • Total service scalability

Zoho CRM Downsides

  • Limited technical support
  • Does not support payments in multiple currencies

 

Our score

  • Number of features
  • Pricing
  • Learning curve
  • User friendly
4

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About the author

Amazon and ecommerce Consultant at Jordiob.com | Website

I work as an independent eCommerce and Amazon consultant.

I work for: Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.

I teach and have been a speaker at: Meet Magento, Prestashop, Prestashop Day, SEMRush, Cambra de Comerç Barcelona, ​​ClinicSEO, Ecommbeers, Ecommbrunch, Ecommercetour.com, Ecommfest, EOI, ESIC-ICEMD, Foxize, Generalitat de Catalunya, Inesdi, Quondos and The Valley.

In addition, I have done in-company trainings for brands such as Orange and Adidas.

Finally, I collaborate writing articles for Shopify, SEMRush, Prestashop´s official blog, Brainsins, La Vanguardia, eCommerce-news.es, Marketing4ecommerce and other blogs and media.