CaptainAMZ is one of the oldest Amazon review and feedback tools for the Marketplace's sellers. It automates the process of requesting reviews and feedback from customers, as well as tracking all product reviews in one dashboard.
Table of Contents
CaptainAMZ is not working anymore and they're not answering the emails
Maximize your review request opportunities the easiest way and ensure you never miss a chance to collect valuable customer feedback. Of course, compilant with Amazon ToS (Terms of Service)
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Features
As this is a feedback / review tool, all it's features are focused on grabbing more reviews for your ASINs and, also, more Seller Feedback. Let's list them:
Auto Request Review
A classic. CaptainAMZ automatically requests reviews on Amazon's Manage Order page, eliminating the need for manual clicking and saving you time and effort.
As an expert on Amazon Seller, I must warn you to be careful when using automatisations like this one. As you may know, there are delivered orders and, also, refunds/reimbursed orders in this page. So, if you don't isolate just the delivered orders, you may be asking for feedback to an angry (already reimbursed) client and that's a guarantee of negative feedback.
How can you request the reviews on the order page? With a Chrome Extension.
Where can I download Captain AMZ?
Here's the free Chrome Extension
3X More Product Reviews
If a review cannot be requested due to eligibility, CaptainAMZ will periodically check and request it at the right time, resulting in up to 3X more reviews compared to other review request tools. Well, that's what CaptainAMZ says. Of course that usually gets more reviews, but no one can guarantee 3x more reviews, that's for sure.
Track All Product Reviews
CaptainAMZ tracks and displays all of your products' reviews in one dashboard, allowing you to stay up to date with the newest reviews and easily sort and search them by product title or ASIN
Works with all Amazon Marketplaces
CaptainAMZ is compatible with all Amazon marketplaces worldwide, including the US, Canada, Mexico, UK, Germany, Italy, France, Spain, Turkey, Japan, India, China, Australia and the rest.
Advanced Settings & Reports
You can customize your review requests by selecting specific ASINs and targeting customers who have given positive feedback. Use the advanced report and activity log feature to monitor all review requesting activities and track new and existing product reviews within your selected time period.
Hijacker & Buy Box Status Tracker
There's no need to add this feature to an Amazon review software but, hey, why not? This is an alert system so you can stay informed about any hijackers in your listings and track your Buy Box status for each listing. CaptainAMZ alerts you about any loss of Buy Box and provides search and filter functionality for hijacker and Buy Box status across all marketplaces.
Auto Responder
This is a game-changer. Reply to customers quickly and efficiently with the auto responder feature. CaptainAMZ automatically responds to new messages, allowing you to manage customer inquiries even when you're not available. Because being forced to reply to any Amazon client message in 24 hours or less can be a pain in the ass. Yes.
Refund Calculator
Easily calculate how much Amazon owes you for lost or damaged inventory reimbursements. Actually, if you're looking for an FBA reimbursement software, you better check out our Amazon Reimbursement services category
Other features
Other features include: a Listing Optimizer, a Keyword Tool (see screenshot below), Search Term Maker, an Ads Setup tool, an Ads Manager, an Ads Dashboard and an Ads Optimization tool
Integrations
Integrates with every Amazon Marketplace, Amazon Seller Central and the Amazon Advertising console
Pricing
3 different pricing tiers
Basic: $19.99/mo
- Cloud servers
- Chrome Extension
- Unlimited Review Requests
- New Review Email Notification
- Review Management
Pro: $39.99/mo
- Cloud servers
- Chrome Extension
- Unlimited Review Requests
- New Review Email Notification
- Review Management
- Export CSV
- Hijacker & Buy Box Status Tracker
- Advanced Request Review Settings
- Auto Responder
Includes all features from the Basic plan, plus search keywords and search term maker.
Premium: $69.99/mo
- Cloud servers
- Chrome Extension
- Unlimited Review Requests
- New Review Email Notification
- Review Management
- Export CSV
- Hijacker & Buy Box Status Tracker
- Advanced Request Review Settings
- Auto Responder
- Refund Calculator
- Search Keywords
- Search Term Maker
CaptainAMZ offers a 5-day free trial for all its features. Try it now and see the impact it can have on your Amazon reviews and feedback.
Review
CaptainAMZ started as a review request manager for Amazon and evolved to an all in one suite. It's features now include requesting and tracking reviews and feedback, Hijacker & Buy Box Status Tracker, Refund Calculator, Listing Optimizer, Keyword Tool, Ads Setup tool and Ads Manager, adding more value to its functionality.
There is also a free version to test it out (during 5 days) and, then, 3 different pricing tiers starting at less than $20 a month. To me, it's a great tool for feedback request, but I prefer to use other tools for the listing optimization or product search so I would advise to use just the basic plan.
Pros
- Offers a wide range of features
- Compatible with all Amazon marketplaces worldwide
- Allows customization of review requests and provides detailed reports and activity logs
- Additional features: includes features not typically found in review tools,
- Offers a 5-day free trial for all its features
Cons
- The Auto Request Review feature operates via a Chrome extension, which may not be suitable for all users
- Automated review requests can potentially lead to negative feedback if not carefully managed, for example, by inadvertently requesting feedback from an already reimbursed and possibly dissatisfied client
Our score
- Number of features (5)
- Pricing (5)
- Learning curve (4)
- User friendly (4)
Alternatives to CaptainAMZ
Here you can find the top CaptainAMZs alternatives
About the author
Jordi Ordonez
I work as an independent eCommerce and Amazon consultant.
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Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.
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