BigCentral

BigCentral is an all in one tool developed by the guys at BQool, a repricer for Amazon Sellers.

This software can help you product and keyword scout as well as manage your feedback.

BigCentral features

Email automation

The email automation will allow you to automatize feedback requests to your customers.

Setup your campaign, select your email template, it's content, select the filters and you're done. Amongst it's features you can find:

• Repeat Buyers
• Orders Left with a Positive Feedback
• Orders with Promotion Discount
• And much more targeted filters
• Avoid buyers with negative experience
• Email blacklist
• Refunded or cancelled orders
• Late delivery
• Follow up with Refunded Buyers
• Automate VAT Invoices
• Personalize messages by ASIN
• …

Plus, send the emails on the best time. BigCentral's AI email delivery model is built on millions of messages and will choose the best time taking in consideration buyer’s location, order date, seasons and holidays.

Review management

Using this feature you can:

• monitor review changes on your ASINs
• 24/7 alerts
• Identify the best reviewers: Hall of Fame, Top 100, Top Contributor, Vine Voice & Early Reviewers
• Historical Charts
• Unlimited data downloads

Keyword research

Find the right keywords and it's data:

• 30 day volume
• 30 day trend
• Most clicked terms
• Competing products
• Hot keywords
• New keywords
• Popular keywords
• Seasonal keywords
• Average sales
• And much more

Find them for US, CA, MX, DE, ES, FR, IT, UK, and JP marketplace and in multi languages.

Product research

An easy way to find profitable opportunities. Find data such as:

• Big movers (up's and down's)
• Top categories
• Profit calculator
• Top sales
• Top sellers
• Top brands
• Reviews
• Rating
• BSR
• 30 days Estimated Sales
• 30 days Estimated Revenue
• Deep analytical charts
• Verified purchase reviews
• Non verified purchase reviews
• Buy Box Price
• Etc

Create real time alerts once one of your tracked products has any change

Feedback management

Get feedback alert notifications and manage every feedback on your account. From BigCentral, you'll be able to:

• Contact seller support
• Post a public reply
• Request feedback removal
• Mark as pending reply
• Mark as pending resolved
• Mark as resolved
• Mark as unresolved
• Mark as closed

Help desk & feedback solution

Find all your buyer's messages in one dashboard and:

• Reduce response time with 100% configurable autoresponders
• Personalize your customer service templates by marketplaces and languages
• AI-Powered Solutions automaticallty suggest the best email subjects and delivery time
• Create automatic VAT invoice generators

Pricing

There are 5 different pricing tiers:

Business plan – $50 / month

Includes:

Email Automation

• Monthly Amazon Emails: 5.000 emails
• Email Overage Charge: $0.01 / email
• Automated Review & Feedback Request
• Automated EU VAT Invoice Delivery
• AI-Powered Email Subject & Scheduler

Product / Keyword Research

• Product Tracker: 60 ASIN
• Product Research
• Keyword Research
• Reverse ASIN Lookup
• BigTracker Chrome Extension

Review Tracking

• Automated Review Tracker: 500 ASIN
• Review Update Frequency: 1 hour – 0 ASIN / 24 hours – 500 ASIN
• Review Analytics
• Negative Review Alert

Feedback Management

• Seller Feedback Management
• Negative Feedback Alert

Ticket Manager

• Send & Receive Buyer-Seller Messages
• Auto-Reply Buyer Messages

Channels

• Channel Included: 1 ($10 / per additional channel)

Multiple Users Login

• Number of Users: 5

Diamond plan – $100 / month

Includes:

Email Automation

• Monthly Amazon Emails: 20.000 emails
• Email Overage Charge: $0.005 / email
• Automated Review & Feedback Request
• Automated EU VAT Invoice Delivery
• AI-Powered Email Subject & Scheduler

Product / Keyword Research

• Product Tracker: 200 ASIN
• Product Research
• Keyword Research
• Reverse ASIN Lookup
• BigTracker Chrome Extension

Review Tracking

• Automated Review Tracker: 2.000 ASIN
• Review Update Frequency: 1 hour – 200 ASIN / 24 hours – 1.800 ASIN
• Track Changed & Removed Reviews
• Review Analytics
• Negative Review Alert

Feedback Management

• Seller Feedback Management
• Negative Feedback Alert

Ticket Manager

• Send & Receive Buyer-Seller Messages
• Auto-Reply Buyer Messages

Channels

• Channel Included: 1 ($10 / per additional channel)

Multiple Users Login

• Number of Users: 10

Elite plan – $200 / month

Includes:

Email Automation

• Monthly Amazon Emails: unlimited
• Email Overage Charge: $0 / email
• Automated Review & Feedback Request
• Automated EU VAT Invoice Delivery
• AI-Powered Email Subject & Scheduler

Product / Keyword Research

• Product Tracker: 500 ASIN
• Product Research
• Keyword Research
• Reverse ASIN Lookup
• BigTracker Chrome Extension

Review Tracking

• Automated Review Tracker: 4.500 ASIN
• Review Update Frequency: 1 hour – 450 ASIN / 24 hours – 4.050 ASIN
• Track Changed & Removed Reviews
• Review Analytics
• Negative Review Alert

Feedback Management

• Seller Feedback Management
• Negative Feedback Alert

Ticket Manager

• Send & Receive Buyer-Seller Messages
• Auto-Reply Buyer Messages

Channels

• Channel Included: unlimited

Multiple Users Login

• Number of Users: 15

Pro plan – $300 / month

Includes:

Email Automation

• Monthly Amazon Emails: unlimited
• Email Overage Charge: $0 / email
• Automated Review & Feedback Request
• Automated EU VAT Invoice Delivery
• AI-Powered Email Subject & Scheduler

Product / Keyword Research

• Product Tracker: 750 ASIN
• Product Research
• Keyword Research
• Reverse ASIN Lookup
• BigTracker Chrome Extension

Review Tracking

• Automated Review Tracker: 7.000 ASIN
• Review Update Frequency: 1 hour – 700 ASIN / 24 hours – 6.300 ASIN
• Track Changed & Removed Reviews
• Review Analytics
• Negative Review Alert

Feedback Management

• Seller Feedback Management
• Negative Feedback Alert

Ticket Manager

• Send & Receive Buyer-Seller Messages
• Auto-Reply Buyer Messages

Channels

• Channel Included: unlimited

Multiple Users Login

• Number of Users: 20

Enterprise plan – $500 / month

Includes:

Email Automation

• Monthly Amazon Emails: unlimited
• Email Overage Charge: $0 / email
• Automated Review & Feedback Request
• Automated EU VAT Invoice Delivery
• AI-Powered Email Subject & Scheduler

Product / Keyword Research

• Product Tracker: 1.250 ASIN
• Product Research
• Keyword Research
• Reverse ASIN Lookup
• BigTracker Chrome Extension

Review Tracking

• Automated Review Tracker: 1.250 ASIN
• Review Update Frequency: 1 hour – 700 ASIN / 24 hours – 11.250 ASIN
• Track Changed & Removed Reviews
• Review Analytics
• Negative Review Alert

Feedback Management

• Seller Feedback Management
• Negative Feedback Alert

Ticket Manager

• Send & Receive Buyer-Seller Messages
• Auto-Reply Buyer Messages

Channels

• Channel Included: unlimited

Multiple Users Login

• Number of Users: 20

There is a 14-day free trial, no credit card required

BigCentral review

Honestly, it's difficult to find a software that is able to monitor a tremendous amount of ASINs without spending a lot of money. Monitor +11k reviews a day and  sending unlimited feedback emails for $500 a month is pretty cheap if you compare other tool's tiers.

BigCentral and it's brother BQool directly compete against XSellco Repricer – Helpdesk – Feedback tool but they offer more features for a cheaper price, so if you are looking for a better XSellco alternative, man, this is it!

Our score