XSellco Review

A 3 in 1 Amazon tool featuring a complete helpdesk software, a feedback manager and an Amazon repricer. An almost complete solution for Amazon Sellers and FBA business companies.

Features

Xsellco has 3 separated modules with 3 separated pricings (wish there was a unique price, though!).

EDesk.com – The Helpdesk module

eDesk’s AI-powered help desk software lets online sellers centralize their customer messaging into one smart inbox. Created specifically for eCommerce brands, this customer support software offers:

• Time-saving templates
• Consolidated messaging
• Two-way message translation
• Data-centric customer service insights
• AI-driven sentiment analysis (to predict customer moods)
• The ability to automatically (and intelligently) respond to customers “HandsFree”
• Seamless integrations with over 200 marketplaces, social media channels, and other eCommerce tools (including Amazon, Shopify, Walmart, Mirakl, and more)
• Much more…

Feedback Express – The Feedback tool

Feedback Express includes automated email flow with your customers so you can automate your feedback on Amazon, eBay, CDiscount, Prestashop, Woocommerce, Shopify, Magento or even FNAC.

This is a complete auto flow which will save you hours of work. Features included will let you stablish your own criteria (for example, send feedback requests based on SKU), select customers or send feedback requests based on the delivery time.

Also, customize emails, AB test them, personalize them, follow up, detect loyal returning customers and schedule the feedback.

Finally, you will have access to the reporting tool where you can monitor your feedback, organize by star rating, positive/negative feedback or most recent reviews.

Features include:

• an auto translation software and integration with external tools like Channel Advisor, Linnworks, Facebook, Woocommerce, FNAC, Magento, Ebay, BrightPearl, Skubana and many others
• ability to work as a team with different users and roles
• fast and personal responses using pre built templates
• performance analytics based on ticket volume by store, language, query type…
• from those analytics, you will be able to create templates to help speed up these responses
• Finally, the automate workflows based on filters, labels, rules, response times… are a great feature.

Repricer.com – The repricer tool

Repricer.com is the complete price management tool for Amazon sellers that helps to optimize their pricing strategy to stay competitive, increase sales and maximize profits.

Reacting to competitors' changes instantaneously gives sellers the best possible chance of making that sale across all marketplaces they sell on.

Sellers have the option to manage and replicate their prices across all sales channels making it the one-stop hub for all their pricing needs.

Repricer.com core features:

• Reprice on all 21 Amazon marketplaces
• Reprice on 20 eBay marketplaces
• Reprice using Sales Rules to help steer your pricing strategy by analyzing variations in sales velocity or aiming for particular sales objectives
• Net margin repricing to ensure sellers only ever sell at a profit
• Sync prices across all sales channels
• AI features to target, hold and optimize profits when Buy Box winner
• Automations to move from one pricing rule to another whenever certain criteria has been met
• Opportunities report to pinpoint areas where sales and profits can be improved
• Complete support and guidance provided by dedicated onboarding specialist

Pricing

Three different pricings:

Edesk

From €69 to 109$ a month

Feedback Express

From 79$ to 316$ a month

Repricer.com

From 75$ to 1,099$ a month

Trial

Again, three different trial periods:

Edesk

14 days, no credit card required

Feedback Express

28 days, no credit card required

Repricer.com

14 days, no credit card required

XSellco review

While XSellco is a no-comparison tool in terms of external app connections (you won't find another tool that you can connect to BigCommerce, Shopify, Presta, Magento, eBay, Amazon…) it's also really expensive, considering what's on the market nowadays.

One could expect a 3 in 1 tool monthly flat rate, specially coming from a company that has brands like Suzuki on their customers list, you won't find one and it seems to me like their 3 softwares are 3 complete different business units on the company. 3 different pricings, 3 different trial periods. That's not bad at all, but I really hope it'd be a unique pricing or a flat rate to use 3 tools at the same time.

On the other hand, the app connections, the multiple unique features, or even the smartphone (Android and iOS) app are great and not easy to find in other competitors so it's up to you to decide if that pricing is for you or not.

Our score

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About the author

Jordi Ordonez

Amazon and ecommerce Consultant at JordiobDotCom | Website

I work as an independent eCommerce and Amazon consultant.

Clients
Estrella Damm, Intersport, Bella Aurora, Lladró, Textura Interiors, Nice Things Palomas, Castañer, Due-Home and many other clients.

Lecturer & Teacher
I teach and have been a speaker at: Meet Magento, Prestashop, Prestashop Day, SEMRush, Cambra de Comerç Barcelona, ​​ClinicSEO, Ecommbeers, Ecommbrunch, Ecommercetour.com, Ecommfest, EOI, ESIC-ICEMD, Foxize, Generalitat de Catalunya, Inesdi, Quondos and The Valley. In addition, I have done in-company trainings for brands such as Orange and Adidas.

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I collaborate writing articles for Helium 10 blog, Shopify, SEMRush, La Vanguardia, eCommerce-news.es, Marketing4ecommerce...

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